privacy policy

Welcome to the CIRCOSSIA CAINE website. We are committed to protecting the privacy of our clients’ and website visitors’ data, and to handling personal data responsibly and transparently in accordance with the Personal Data Protection Law (PDPL) and applicable regulations and instructions in the Kingdom of Saudi Arabia.

This Privacy Policy explains how we collect, use, and protect the information obtained when you visit our website or contact us to benefit from our facility management, operation, and maintenance services.

First: Data We Collect

We may collect certain personal data provided directly by the user when communicating with us or requesting our services, which includes, for example:

  • Name.
  • Phone number.
  • Email address.
  • Entity or facility name.
  • Details of the request or inquiry.
  • Any other information shared by the user through contact forms or communication channels available on the website.

Additionally, certain technical data may be automatically collected upon visiting the website, such as:

  • Internet Protocol (IP) address.
  • Device type and browser used.
  • Operating system.
  • Pages visited and browsing duration.
  • Usage data to improve website performance and user experience.

Second: Purpose of Data Collection and Usage

We use personal data for the following purposes:

  • Communicating with clients and responding to inquiries and requests.
  • Providing operation, maintenance, and facility management services.
  • Preparing suitable technical and commercial proposals tailored to client needs.
  • Following up on service requests and their execution.
  • Enhancing service quality and improving user experience.
  • Optimizing website performance and digital services.
  • Complying with regulatory requirements in the Kingdom of Saudi Arabia.

Third: Protection of Personal Data

We are dedicated to implementing appropriate security, technical, and administrative measures to protect personal data, maintain its confidentiality, and prevent unauthorized access, use, or disclosure.

Fourth: Data Sharing

We do not sell, rent, or trade users’ personal data.

Data may only be shared in the following circumstances:

  • When obtaining the consent of the data owner.
  • With supporting entities or service providers to deliver the requested services, subject to strict confidentiality obligations.
  • When required by a legal obligation or an official request from competent authorities in the Kingdom of Saudi Arabia.

Fifth: Cookies

The CIRCOSSIA CAINE website may use cookies to enhance user experience, analyze website performance, and improve the services offered.

Users can control or disable cookie settings through their browser preferences.

Sixth: Data Subject Rights

In accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, the data subject has the right to request:

  • Information regarding the personal data being processed.
  • Correction or updating of inaccurate data.
  • Deletion of personal data in cases permitted by the law.
  • Withdrawal of consent for data processing when consent forms the legal basis for processing.

Seventh: External Links

The website may contain links to external websites or platforms. CIRCOSSIA CAINE is not responsible for the privacy policies or content of those external sites, and we recommend reviewing their respective privacy policies.

Eighth: Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes or regulatory requirements. Any updates will be published on this page along with a revised “Last Updated” date.

Ninth: Contact Us

For any inquiries or requests regarding privacy or personal data, you may reach out to us through the contact methods provided on the website.